1. Order Processing
Labgex Innovations Private Limited aims to process and dispatch orders in a timely manner. Orders are typically processed within 15 business days from the date of purchase. Business days exclude weekends and public holidays.
2. Shipping Methods
Labgex Innovations Private Limited utilizes reliable shipping carriers to ensure the safe and timely delivery of orders. The available shipping methods and estimated delivery times will be communicated during the checkout process.
3. Shipping Costs
Shipping costs are calculated based on the selected shipping method and the destination address. The applicable shipping charges will be displayed during the checkout process. Labgex Innovations Private Limited reserves the right to modify shipping costs as needed.
4. International Shipping
Labgex Innovations Private Limited may offer international shipping. Customers are responsible for any customs duties, taxes, or fees incurred upon delivery to their respective countries. Labgex Innovations Private Limited is not responsible for delays caused by customs processing.
5. Delivery Timeframes
The estimated delivery time frames provided during the checkout process are indicative and may vary based on factors such as shipping destination, carrier performance, and unforeseen circumstances. Labgex Innovations Private Limited is not liable for any delays beyond our control.
6. Order Tracking
Customers will receive a shipping confirmation email with tracking information once their order has been dispatched. This allows customers to track the status and location of their shipment.
7. Undeliverable Packages
In the event that a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons beyond Labgex Innovations Private Limited’s control, the customer will be notified, and additional shipping charges may apply for re-delivery.
8. Damaged or Lost Items
Labgex Innovations Private Limited is not responsible for items damaged or lost in transit. Customers are encouraged to inspect their packages upon delivery and report any issues to Labgex Innovations Private Limited within 7 days of receipt.
9. Contact Information
If you have any questions or concerns about our Shipping and Delivery Policy, please contact Labgex Innovations Private Limited at at inbox@labgex.com or +91 9745 746 250.